Customers

At Essar Oil, we are happy to help our customers, be it two wheeler owners, four wheeler owners, fleet operators, truckers, industrial clients and farmers; knowing each of their fueling needs are specific and different from the other. Our forecourt teams are geared up for your assistance with a warm smile delivering our brand promise across the length and breadth of the country.

Toll Free Number:

We have launched One Stop Customer Contact Centre, where our customers can reach us and share their fuelling experiences. The customer contact center is a Toll Free service. So if you would like to reach out to us regarding any query, complaints, suggestions or if you are interested in becoming a franchisee do feel free to reach us on 1800 1200 330

(Monday – Saturday, 9:00 am to 6:00 pm)


Quality & Quantity FOCUS:

Essar Oil owns India’s second largest single site refinery at Vadinar, Gujarat, producing high quality Euro IV and V grade products. To ensure that the products being dispensed are of the finest Quality and correct Quantity, we regularly monitor our fuel stations through frequent checks by experienced Company officials. These periodic surprise inspections allow us to ensure that our valued customers get the right quality and quantity at all times.


GROWING NETWORK:

Today, we have 2,700+ operating retail outlets and an additional 1,900 outlets are in various stages of commissioning. We endeavor to set up more than 5,000 retail outlets across India by 2016-17, selling high quality petrol, diesel and other allied products and services. Click here to find an outlet near you


MULTIPLE PAYMENT OPTIONS:

Our customers have the convenience of paying their bills through cash, or through Credit Cards and Debit Cards making their purchases convenient, safe and hassle-free.


FLEET PROGRAMS:

Essar Ro 5For the benefit of fleet owners, we have launched our fleet program 'Essar Fleet Plus'. The program is designed to include small, medium and large fleet owners along with other large Diesel consumers. The mobile based fleet program will not only engage and reward fleet owners but also the drivers.


LUBRICANTS:

We have an array of Lubricant brands across Grades, to allow our customers the option of selecting a lubricant of their choice suiting the specific needs of their vehicle and help them maintain the vehicle better for better performance.


WELL-TRAINED STAFF:

The staff at our fuel stations is courteous, well trained and geared up to take care of your fuelling needs, at all times.


AMENITIES:

Essar Oil Outlets have safe and adequate parking space for truckers, along with a separate area for resting. In addition, all our outlets provide clean & cool drinking water, free air for the tyres, along with well-maintained, hygienic washrooms for men and women.


JOIN US:

Just like our network, our fans and followers are ever increasing in our social media channels. Join us on twitter and Facebook and stay updated on the latest happenings at Essar Oil. 

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